Refund Policy

Immediate access

Checkout is available only after the purchaser accepts the Terms of Sale and expressly requests immediate supply of the digital service, acknowledging the consequences for the statutory withdrawal right.

No convenience refund after activation

After valid immediate activation, a change of plans, non-use, dissatisfaction with a score or competition outcome does not by itself create a refund right.

Mandatory rights preserved

This policy does not remove mandatory remedies for failure to supply, material non-conformity, duplicate payment, unauthorised payment or any other non-waivable legal right.

Request procedure

Write to support@ad5-elite.com from the account email and include the payment date and a factual description of the problem. Never send a password or full bank-card number.

Approved refunds are returned through Stripe to the original payment method. Full access is then revoked after the refund event is confirmed.